1. Introduction
RN Aus Drafting (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our business or use our website.
By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of personal information:
• Name
• Email address
• Phone number
• Business or project details
• Files, drawings, or reference materials you upload
• Any information you provide through our contact form or client upload portal
We only collect information that is necessary to provide drafting and 3D modelling services. We do not provide engineering or design services.
3. How We Collect Information
We collect personal information through:
• Website contact forms
• Client upload portal
• Email communication
• Phone calls or messages
• Quotes, invoices, or project discussions
We do not collect personal information without your knowledge.
4. How We Use Your Information
Your information is used for:
• Providing drafting and 3D modelling services
• Preparing quotes or proposals
• Communicating about your project
• Delivering completed drawings or documents
• Internal record‑keeping and administration
We do not sell, rent, or trade your information to third parties.
5. Storage and Security
We take reasonable steps to protect your information from:
• Loss
• Misuse
• Unauthorised access
• Modification
• Disclosure
Your files and details may be stored securely using:
• Encrypted cloud storage
• Password‑protected devices
• Secure email systems
Only authorised personnel have access to your information.
6. Sharing Your Information
We may share your information only when necessary:
• With subcontractors assisting with your project
• When required by law
• When you give explicit permission
We do not share your information for marketing or advertising purposes.
7. Cookies and Website Analytics
Our website may use basic analytics tools to understand visitor activity. This may include:
• Page views
• Device type
• General location (non‑identifiable)
No personal information is collected through cookies.
8. Access and Correction
You may request:
• A copy of the personal information we hold about you
• Corrections to inaccurate or outdated information
Contact us at any time to make a request.
9. Retention of Information
We keep project files and client information for record‑keeping and compliance purposes. Information is securely deleted when no longer required.
10. Third‑Party Documents and Datasheets
Our website may link to external datasheets, specifications, or reference materials. These documents remain the property of their respective owners. We do not collect personal information from these external sources.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
RN Aus Drafting (ABN: 47487493860)
Trading as RN AUS DRAFTING
Perth, Western Australia
Email: your business email
Phone: your business phone number
12. Updates to This Policy
This Privacy Policy may be updated from time to time.
The latest version will always be available on this page.
Privacy Policy
(RN Aus Drafting — Trading as RN AUS DRAFTING)
Perth, Western Australia
Terms & Conditions
(RN Aus Drafting — Trading as RN AUS DRAFTING)
Perth, Western Australia
1. Scope of Work
RN Aus Drafting provides drafting and 3D modelling services based on the information, drawings, measurements, and instructions supplied by the client. We do not provide engineering design, engineering certification, structural assessment, or regulatory compliance services. Any changes to the agreed scope may result in additional fees.
2. Quotations and Pricing
Quotes are valid for 14 days. Quotes are based on the information provided at the time. Changes to scope or new information may result in revised pricing. Rates will be clearly stated in the quote.
3. Client Responsibilities
The client must: Provide accurate, complete, and up‑to‑date information; Supply correct measurements, sketches, or reference drawings; Review drafts promptly and provide timely feedback. RN Aus Drafting is not responsible for errors caused by inaccurate, incomplete, or unclear client‑supplied information.
4. Delivery of Work
Drafting files are delivered electronically in formats such as PDF, DWG, DXF, or other agreed formats. Timeframes depend on project complexity and client responsiveness. Physical prints are not included unless arranged separately.
5. Revisions
Quotes include a reasonable number of minor revisions. Major changes, new information, or design alterations may incur additional fees. Revisions caused by incorrect client information will be billed separately.
6. Payment Terms
Invoices are due within 7 days. Work may pause if payment is overdue. Final files may be withheld until full payment is received.
7. Liability
RN Aus Drafting provides drafting and 3D modelling services only. We are not responsible for engineering or structural decisions, design intent, or regulatory compliance. Engineering certification must be completed by a qualified professional.
8. Intellectual Property
All drawings remain our intellectual property until full payment is received. After payment, the client receives a licence to use the drawings for their intended purpose.
9. Confidentiality
All project details are kept confidential. We do not share information except when required by law.
10. Refunds
Refunds are not provided for completed work. Issues will be resolved within the agreed scope.
11. Cancellation
Clients may cancel at any time. Work completed up to the cancellation date will be invoiced.
12. Governing Law
These Terms & Conditions are governed by the laws of Western Australia.
13. Contact Information
RN Aus Drafting (ABN: 47 487 493 860).
Email: ravi@rnausdrafting.com.au.
Phone: 0402 692 830.
Work Health & Safety (WHS) Statement
(RN Aus Drafting — Trading as RN AUS DRAFTING)
Perth, Western Australia
1. Commitment to Safety
RN Aus Drafting is committed to providing a safe and healthy working environment in accordance with the Work Health and Safety Act 2020 (WA) and the WHS Regulations 2022. As a sole‑trader drafting and 3D modelling business, we take all reasonable steps to identify, manage, and reduce risks associated with office‑based and computer‑based work.
2. Nature of Work
RN Aus Drafting provides drafting and 3D modelling services only. Work is performed in a low‑risk office environment using computer equipment, software, and digital communication tools.
We do not perform on‑site construction work, physical labour, or engineering activities.
3. Responsibilities
RN Aus Drafting will:
-
Maintain a safe and organised workspace
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Use equipment in good working condition
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Follow safe ergonomic practices
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Take regular breaks to reduce fatigue
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Manage digital files and equipment securely
-
Comply with all relevant WHS laws and guidelines
Clients are responsible for:
-
Providing accurate and complete project information
-
Ensuring any site‑related risks are managed by qualified professionals
-
Ensuring engineering, structural, or construction‑related WHS obligations are handled by appropriate contractors
4. Risk Management
RN Aus Drafting identifies and manages risks associated with:
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Prolonged computer use
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Ergonomic strain
-
Eye fatigue
-
Electrical equipment
-
Data handling and digital security
-
Working from home or office environments
Risk controls include:
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Adjustable seating and ergonomic workstation setup
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Regular rest breaks
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Safe cable and equipment management
-
Secure digital storage and backups
-
Maintaining a clean, hazard‑free workspace
5. Emergency Preparedness
In the event of an emergency (fire, electrical fault, medical issue), RN Aus Drafting will:
-
Follow standard emergency procedures
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Shut down equipment safely
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Contact emergency services if required
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Maintain access to first‑aid supplies
As a sole trader, emergency procedures are adapted to a home‑office or private office environment.
6. Health and Wellbeing
RN Aus Drafting is committed to maintaining personal wellbeing by:
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Managing workload to avoid fatigue
-
Taking breaks during long drafting sessions
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Maintaining good posture and ergonomic practices
-
Ensuring a comfortable, well‑lit, and ventilated workspace
7. Review of WHS Practices
This WHS Statement is reviewed regularly to ensure it remains compliant with Western Australian WHS requirements and reflects current work practices.
8. Contact Information
For questions regarding this WHS Statement, please contact:
RN Aus Drafting (ABN: 47 487 493 860)
Trading as RN AUS DRAFTING
Perth, Western Australia
Email: ravi@rnausdrafting.com.au
Phone: 0402 692 830
Complaints Handling Policy
(RN Aus Drafting — Trading as RN AUS DRAFTING)
Perth, Western Australia
1. Purpose
This policy outlines how RN Aus Drafting manages client complaints in a fair, transparent, and timely manner. Our goal is to resolve issues quickly and professionally while continually improving our services.
2. How Clients Can Make a Complaint
Clients may lodge a complaint through any of the following methods:
-
Email
-
Phone
-
Website contact form
-
Written message
To assist with resolution, clients should provide:
-
Their name and contact details
-
A clear description of the issue
-
Any relevant files, emails, drawings, or screenshots
3. Acknowledgement of Complaint
RN Aus Drafting will:
-
Acknowledge the complaint within 2 business days
-
Confirm that the issue is being reviewed
-
Request additional information if required
4. Assessment and Investigation
Complaints are reviewed objectively and respectfully.
The investigation may include:
-
Checking project files and communication history
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Reviewing drawings, revisions, or instructions
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Clarifying details with the client
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Identifying whether the issue relates to:
-
client‑supplied information
-
drafting interpretation
-
scope changes
-
technical errors
-
5. Resolution Timeframe
We aim to resolve complaints within 10 business days.
If more time is required due to complexity, the client will be updated with a revised timeframe.
6. Possible Outcomes
Depending on the nature of the complaint, outcomes may include:
-
Clarification or explanation
-
Corrections or revisions to drawings
-
Re‑issuing documents
-
Adjustments to fees (if appropriate)
-
A formal apology
-
Other reasonable actions to resolve the issue
RN Aus Drafting is committed to resolving issues fairly and professionally.
7. Communication of Outcome
Once the investigation is complete, the client will receive a written response outlining:
-
Findings
-
Actions taken
-
Any next steps
If the client is satisfied, the matter is closed. If not, further discussion will be offered to reach a fair outcome.
8. Limitations
RN Aus Drafting provides drafting and 3D modelling services only. Complaints relating to:
-
engineering design
-
structural decisions
-
building code compliance
-
construction outcomes
must be directed to the appropriate qualified professional.
9. Record Keeping
All complaints and resolutions are documented and stored securely. Records are used to identify trends and improve service quality.
10. Continuous Improvement
Feedback and complaints help us improve our drafting processes, communication, and service delivery.
RN Aus Drafting is committed to learning from issues and preventing them in the future.
11. Contact Information
For complaints or feedback, please contact:
RN Aus Drafting (ABN: 47 487 493 860)
Trading as RN AUS DRAFTING
Perth, Western Australia
Email: ravi@rnausdrafting.com.au
Phone: 0402 692 830
Refund / Cancellation Policy
(RN Aus Drafting — Trading as RN AUS DRAFTING)
Perth, Western Australia
1. Purpose
This Refund & Cancellation Policy explains the circumstances under which RN Aus Drafting may offer refunds or accept cancellations. Our goal is to ensure fairness, transparency, and clear expectations for clients.
2. General Policy
RN Aus Drafting provides professional drafting and 3D modelling services based on the information supplied by the client. Because drafting work involves time, labour, and technical expertise, refunds are generally not provided once work has commenced.
However, reasonable consideration will be given to genuine concerns or errors that fall within our control.
3. Deposits
If a deposit is required:
-
Deposits are non‑refundable once work has begun
-
If the client cancels before work starts, the deposit may be refunded at our discretion
-
Any administrative or consultation time already spent may be deducted
4. Refunds for Work Not Yet Started
A full or partial refund may be considered if:
-
The client cancels before any drafting work has commenced
-
No significant time or resources have been allocated to the project
Administrative fees may apply.
5. Refunds After Work Has Started
Once drafting work has begun:
-
Refunds are not normally provided
-
The client will be invoiced for work completed up to the cancellation date
-
If the client is dissatisfied, the issue will be handled through the Complaints Handling Policy
Corrections or revisions will be offered where appropriate.
6. Errors or Issues
If an error is made by RN Aus Drafting:
-
We will correct the issue promptly at no additional cost
-
Refunds may be considered only if the error cannot be reasonably corrected
Refunds will not be provided for:
-
Incorrect or incomplete information supplied by the client
-
Changes in client preferences after work is completed
-
Misunderstandings caused by unclear or missing client instructions
7. Variations and Additional Work
Changes to the project scope are not grounds for a refund. Additional work will be quoted separately or charged at the agreed hourly rate.
8. Cancellation by the Client
Clients may cancel at any time.
However:
-
Work completed up to the cancellation date will be invoiced
-
Deposits (if applicable) are non‑refundable once work has commenced
-
Drafting files may be withheld until outstanding invoices are paid
9. Cancellation by RN Aus Drafting
RN Aus Drafting reserves the right to cancel a project if:
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The client fails to provide required information
-
The client becomes unresponsive
-
The project scope changes significantly
-
Safety, legal, or ethical concerns arise
In such cases, the client will only be invoiced for work completed up to the cancellation date.
10. Timeframes for Refund Requests
Refund requests must be made within 5 business days of receiving the invoice or completed work. Requests must include details of the concern and any supporting information.
11. How to Request a Refund or Cancellation
Clients can request a refund or cancellation by contacting RN Aus Drafting via:
-
Email
-
Phone
-
Website contact form
All requests will be reviewed in line with this policy.
12. Final Decision
RN Aus Drafting reserves the right to make the final decision regarding refunds and cancellations, based on fairness, the work completed, and the circumstances of the request.
13. Contact Information
RN Aus Drafting (ABN: 47 487 493 860)
Trading as RN AUS DRAFTING
Perth, Western Australia
Email: ravi@rnausdrafting.com.au
Phone: 0402 692 830
Terms of Trade / Service Agreement
(RN Aus Drafting — Trading as RN AUS DRAFTING)
1. Purpose
These Terms of Trade outline how RN Aus Drafting conducts business, manages projects, and interacts with clients. They ensure transparency, fairness, and clear expectations for both parties.
2. Services Provided
RN Aus Drafting provides:
-
Drafting services
-
2D documentation
-
3D modelling
-
Digital drawing preparation
We do not provide engineering design, structural assessment, certification, or regulatory compliance services.
Clients must engage a qualified engineer or relevant professional for those requirements.
3. Quotes and Estimates
-
Quotes are valid for 14 days.
-
Quotes are based on the information supplied at the time.
-
Any change in scope, new information, or additional requirements may result in a revised quote.
-
Hourly rates or fixed‑price amounts will be clearly stated.
4. Acceptance of Quote
A quote is considered accepted when the client:
-
Provides written approval (email or message), or
-
Uploads files and instructs RN Aus Drafting to begin work
Once accepted, the project will be scheduled and work will commence.
5. Client Responsibilities
Clients must:
-
Provide accurate and complete information
-
Supply correct measurements, sketches, or reference drawings
-
Respond promptly to questions or clarification requests
-
Review drafts and provide timely feedback
RN Aus Drafting is not responsible for errors caused by incorrect or incomplete client‑supplied information.
6. Delivery of Work
Drafting files are delivered electronically in formats such as:
-
PDF
-
DWG
-
DXF
-
Other agreed formats
Delivery timeframes depend on project complexity and client responsiveness.
7. Revisions and Variations
-
Quotes include a reasonable number of minor revisions.
-
Major changes, new information, or design alterations will incur additional fees.
-
Revisions caused by inaccurate client information are billable.
8. Payment Terms
-
Invoices are due within 7 days.
-
Work may pause if payment is overdue.
-
Final files may be withheld until full payment is received.
-
Late payments may incur additional fees.
9. Deposits (If Applicable)
-
Deposits are non‑refundable once work has commenced.
-
If the client cancels before work begins, a partial refund may be considered.
-
Administrative time may be deducted from any refund.
10. Cancellations
Clients may cancel at any time. However:
-
Work completed up to the cancellation date will be invoiced
-
Deposits (if applicable) are non‑refundable once work has begun
-
Drafting files may be withheld until outstanding invoices are paid
For full details, refer to the Refund & Cancellation Policy.
11. Liability
RN Aus Drafting provides drafting and 3D modelling services only.
We are not responsible for:
-
Engineering decisions
-
Structural design
-
Building code compliance
-
Council approval requirements
-
Construction or fabrication outcomes
-
Errors resulting from inaccurate client information
Engineering certification and regulatory compliance must be completed by a qualified professional appointed by the client.
12. Intellectual Property
-
All drawings and models remain the property of RN Aus Drafting until full payment is received.
-
After payment, the client receives a licence to use the drawings for their intended purpose.
-
Drawings may not be resold, redistributed, or used for other projects without permission.